Refund policy


      This Refund Policy describes the terms and conditions for requesting refunds for purchases made on GAJANN TRADEVISION PRIVATE LIMITED ("we," "us," or "our"). By making a purchase on our website, you agree to the terms of this Refund Policy.

      1 Eligibility for Refunds:

      1.1 Products and Services:
      Refunds may be available for physical products or services purchased on our website, subject to the conditions outlined in this policy. Please note that certain products or services may be non-refundable, and such exceptions will be clearly stated on the product/service page.

      1.2 Digital Products:
      Refunds for digital products, such as software downloads, e-books, or online courses, may be granted in certain cases. However, the availability of refunds for digital products may vary, and specific refund terms will be specified on the product/service page.

      2 Refund Requests:

      2.1 Timeframe for Refund Requests:
      To be eligible for a refund, you must submit a refund request within 7 days from the date of purchase. Refund requests submitted after this timeframe may not be accepted.

      2.2 Proof of Purchase:
      To request a refund, you must provide proof of purchase, such as the order confirmation or receipt.

      2.3 Reason for Refund:
      You must provide a valid reason for your refund request. Acceptable reasons may include but are not limited to:

           Defective or damaged products
           Non-delivery of physical products
           Incompatibility or technical issues (for digital products)
           Failure to meet promised specifications or performance (for services)

      3 Refund Process:

      3.1 Evaluation of Refund Requests:
      Upon receiving your refund request, we will review the information provided and assess its eligibility for a refund based on the criteria mentioned in this policy. We reserve the right to refuse refund requests that do not meet the specified requirements.

      3.2 Refund Options:
      If your refund request is approved, we will provide you with one of the following options, depending on the circumstances:
      Full Refund: We will refund the full purchase amount to the original payment method used.
      Partial Refund: In some cases, a partial refund may be offered if only a portion of the product or service is eligible for a refund.

      3.3 Refund Processing Time:
      Refunds will be processed within 15 days from the approval of your refund request. The actual time it takes for the refund to be reflected in your account may vary depending on your financial institution.

      Contact Us:
      If you have any questions, concerns, or need assistance regarding refunds, please contact our customer support using the information provided on our website.

      Please note that this Refund Policy does not affect your statutory rights under applicable consumer protection laws.

      By making a purchase on our website, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.



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